Contact Us
If you have any questions regarding our Event Hire service, Made to Order service or generally just want to say Hi, then please get in contact or fill in the form below.
Terms & Conditions
EVENT HIRE
A minimum Order spend of £90 applies to all our Event Hire products.
The following Delivery costs apply (our delivery costs are worked out from our SO31 postcode to your Venue):
0 - 20 mile radius = FREE
21 - 30 mile radius = £10
31 - 40 mile radius = £20
*Locations further than this will incur a premium charge.
Each order requires a 50% Deposit of the total order spend to secure your date, with the remaining balance to be paid in full, 14 days before your event. Each order will also require a Security Deposit for the items you hire. This would cover the cost of any damages/loss which occur during the Hire period. If there are no damages/loss to our products on collection, you will receive your Security Deposit back within 14 days after your event.
Security Deposit amounts will be worked out on a percentage total of your order value. This will be explained & detailed on your invoice when you place your order with us.
MADE TO ORDER
Delivery costs will be calculated with your quote for the item/s requested. Prices are calculated based on UK Delivery only, if you wish to order from another country, please get in contact and this can be estimated for you.
Please note orders could take up to 3-6 weeks to fulfil depending on the nature of the product. Local pick up is available up from Southampton, Hampshire.
RETURNS
We currently do not accept returns. If your product is damaged on arrival, please get in contact and we will get this sorted for you.